|
24/7 SUPPORT |
Articles
Can I arrange for a 3rd party engineer (for example from a manufacturer) to attend and service my hardware?
Yes - third party staff may attend our datacentres to service customer equipment.
All visits are...
Can I ship hardware or parts directly to the datacentre?
Yes - please raise a support ticket so that we know to expect your consignment. There is no...
Can I use a "Y" cable or power splitter?
Yes! You can use a "Y" cable or power splitter on your power port(s), subject to the following...
Can you install equipment or parts for me?
Yes - please raise a support ticket to arrange this prior to sending any parts to our facilities.
Do I need to set VLAN tagging or any other settings on my network ports?
No - in most cases you do not need to setup VLAN tagging or any other special settings on your...
Which speed and duplex settings should I select for my network ports?
Unless otherwise indicated on your order form, your ports will work at 1000Mbps (1Gbps)...
