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  4. Can I arrange for a 3rd party engineer (for example from a manufacturer) to attend and service my hardware?

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Can I arrange for a 3rd party engineer (for example from a manufacturer) to attend and service my hardware? Print

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Yes - third party staff may attend our datacentres to service customer equipment.

All visits are by prior arrangement only. Vendor staff will be required to provide ID and a completed work order, and may be required to undergo security screening upon arrival.


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