COVID-19 (Coronavirus) | Update on access to datacentre facilities

As the government advice surrounding COVID-19 precautions has been revised, we are now re-assessing the guidelines regarding access to our datacentre facilities.

Access to Datacentre Facilities

During the current circumstances, Virgo Networks are working with our datacentre operators to manage the basis upon which access can be granted to datacentre facilities.

Whilst specific operational guidance varies from facility-to-facility, the majority of our facility operators are now accepting visitors and access requests. Access must be requested in advance, and will only be granted subject to the following restrictions:

• Visitors will be required to maintain site-specific social distancing and enhanced personal hygiene practices,
• Visiting parties should be kept to a minimum size,
• Access will be provided within a specifically allocated time-slot,
• Shared equipment such as crash-carts, tools and breakout areas are available, but should be disinfected with the supplied resources before and after use,
• Any person who displays symptoms of coronavirus, has been in contact with someone displaying such symptoms, or has been in contact with someone who has been diagnosed with COVID-19 within the past 14 days will NOT be permitted access.

We strongly advise anyone accessing our facilities to perform a lateral-flow test prior to attending. Please ensure you and all in your party have the NHS COVID-19 app installed on your phone(s), and that it is actively scanning throughout the duration of your visit.

To ensure that customers can continue to work without disruption, we have waived all fees on remote-hands requests of 15 minutes or less. For requests of more than 15 minutes, we have introduced a significantly reduced rate for remote-hands services.

We will continue to monitor the situation closely, and change our response and advice to customers if required. If you have questions or concerns regarding your services or our response to the pandemic, please contact us and we’ll work together to ensure these are resolved.